Refund Policy

If you're not satisfied with your subscription to Research, you can request a full refund within 30 days of your initial purchase or renewal. No questions asked.

This policy applies to:

• Pro plan subscriptions
• Scale plan subscriptions
• Enterprise plan subscriptions
• First-time purchases and renewals

To request a refund, please follow these steps:

1. Email us at support@moodbod.agency with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request (optional but helps us improve)
3. Receive confirmation within 24-48 hours
4. Get your refund processed within 5-10 business days

All customers are eligible for a full refund within 30 days of their initial purchase or renewal. We strive to make the process as simple as possible.

You can cancel your subscription at any time from your account settings. When you cancel:

• You will continue to have access until the end of your current billing period
• Your account will not be charged again
• Your research history will be retained according to your plan's retention policy
• You can resubscribe at any time

Cancelling your subscription does not automatically entitle you to a refund. To request a refund, please follow the process described above.

For annual subscriptions cancelled after the 30-day refund period, we offer prorated refunds at our discretion. Please contact us to discuss your specific situation.

Once we approve your refund request:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 10-14 business days

The exact timing depends on your payment provider. If you haven't received your refund within the expected timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.

If you signed up for a free trial and were charged after the trial period ended:

• You are entitled to a full refund if you request it within 14 days of being charged
• We send reminder emails before your trial ends to help you avoid unexpected charges
• You can cancel during your trial at any time without being charged

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:

We believe in our product and want you to love using Research. If something isn't working for you, let us know. We're always looking to improve and value your feedback, whether you decide to continue using our service or not.